4 x 50ML SNAIL EXTRACT FACE CREAMS

International Orders - We provide Express shipping to most countries. Transit time is 2 to 5 business days and may vary according to destination and local customs processing times.

IMPORTANT NOTE: Customers are kindly requested to provide their full and correct shipping address. Failure to do so will result in order dispatch delays. We thank you for your co-operation.

 

Domestic Orders Malta - We provide free hand delivery between 1 to 2 business days of order. Orders may be placed by callng (+356) 21382400 or (+356) 79555535. Payment can be made in cash upon delivery. Cheques are not accepted. Customers who place an order and payment online, are kindly requested to submit their telephone/mobile number.
 

Domestic Orders Gozo - We provide Free Shipping. Packages are dispatched within 2 business days of order and are shipped via Registered Mail. Payment is to be made online.

• • Customers ordering from non-EU countties may be required to pay import taxes or customs duty as established by thier national authorities.  Customs duties, import taxes and clearance fees are the sole rsponsibilty of the customer and must be paid in full by the cudtomer. If the customer fails to and/or refuses to pay the customs duty, import tax and clearance fees, the package will be destoyed at the buyer's destination shipping facility. The customer will not be entitled to any partial or full refund. No refunds will be given.

  • All orders are shipped by FedEx International Priority (Express). The buyer is soley responsible to provide us with a full correct shipping address, a correct contact number and a correct email address. In turn, we send the buyer a package tracking number when the order is processed and shipped. Delivery delays or failures due to incorrect shipping and/or contact details as provided by the buyer, will be the sole responsiblity of the buyer. When the delivery deadline is reached the package will be destroyed at the buyer's destination shipping facilty. No refund will be given. 

  • The buyer is obliged to answer promptly to any communications by phone or by email made by the courier company, in this case FedEx. The buyer is also obliged to be available for delivery at the shipping address provided. Failure to do the above will result in the destruction of the package when the delivery deadline is reached. No refund will be given.

Fulfillment Policy 

At NEUROHELIX.COM, we ensure that the products we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the products we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for products purchased from NEUROHELIX.COM. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our PRODUCTS are billed in EURO.

Delivery Policy 

At NEUROHELIX.COM, we sell wellness and personal care products. We deliver our products internationally via FedEx International Priority, with the exception of Qatar, where we deliver via International Registered Mail. We deliver domestic orders by hand.

Refunds and Cancellatin Policy

We offer refunds in the following conditions: 

• Buyers residing in any EU country have the right to cancel and return their order up to 14 days after receiving their order.
• If an EU or non-EU buyer cancels before the order is shipped, the buyer will be refunded the amount originally paid less a 10% administrative fee.
• If an EU buyer cancels after the order is shipped but is still in transit,  the buyer will be refunded the amount originally paid less the export shipping charges, less the return shipping charges and less a 10% administrative fee.
• If an EU buyer decides to return the order after having received it and before the expiration of the 14 day cooling off period, the buyer may do so only if the products are intact and sealed and have not been tampered with in any way. We only accept returns which are returned to us via FedEx International Priority. After receipt we inspect the contents and if our expectattions are met, we issue a refund less export shipping, and less a 10% administrative fee. Refunds are issued only when the return reaches us.
• We do not accept returns or issue refunds to EU buyers after the 14 day cooling off period.

Exceptions 

Notwithstanding other provisions of this Policy, we reserve the right to refuse to grant returns or refunds if: 

• If the buyer resides in a non-EU country. Please see Terms and Conditions.
• IMPORTANT. All EU and non-EU buyershave the sole responsibility of providing full and correct shipping addresses, email addresses and contact numbers. All buyers are also solely responsible to be available for delivery at the shipping address provided by themselves. They are also responsible to answer calls, messages and any emails sent to them by FedEx or their local post office or by our administration. We reserve the right to refuse to grant refunds or accept returns, if any of the above mentioned responsibilities are not met by the buyer.
• Non-EU buyers are solely responsible to pay any customs duties, import taxes and customs clearance fees. We do not accept returns or issue refunds if a buyer refuses or fails to pay customs duty, import tax and customs clearance fees.

Return Policy 

Our refund policy has been explained above.

Administrative Fee 

The following are to note: 

• All refunds and cancellations are subject to a 10% administrative fee charge.

INQUIRIES AND ASSISTANCE

Please send us an email on binninidal@gmail.com for questions or assistance.